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Shipping, Returns, and Exchanges

Shipping Policy

Thank you for shopping with Gyphalix! We offer the following shipping options for domestic orders:


1. Basic DOMESTIC Shipping (Free):

We provide free basic shipping on all DOMESTIC orders. With this option, your order will be shipped via USPS and will typically be delivered within approximately 5 business days from the date of shipment. Please note that this is an estimated timeframe and delays may occur due to unforeseen circumstances or high shipping volumes.


2. Basic International Shipping (Flat Rate $25.00 USD):

For international orders, we offer basic shipping at a flat fee of $25. This option allows your order to be shipped internationally using a reliable carrier. Delivery times for international orders may vary depending on the destination country’s customs procedures and other factors beyond our control. Please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the buyer.


3. Expedited Shipping Domestic & International (Additional Cost):

For customers who need their orders delivered more quickly, we offer the option of expedited shipping at an additional cost. With expedited shipping, your order will be given priority handling and shipped via USPS for faster delivery. The exact cost of expedited shipping will depend on your order’s weight, size, and destination. You can select this shipping option during the checkout process, and the cost will be calculated based on your specific order details.


Please keep in mind the following points:


– Order Processing Time: Regardless of the shipping method chosen, please allow 1-2 business days for us to process and pack your order before it is shipped out.


– Tracking Information: Once your order has been shipped, we will email you a tracking number. You can use this tracking number to monitor the progress of your shipment.


– Delivery Address: Please ensure that you provide us with an accurate and complete delivery address. We will not be responsible for any delays or delivery issues caused by incorrect or incomplete addresses.


– Delivery Delays: While we strive to deliver your orders within the estimated timeframes, please note that delays can occur due to various factors beyond our control, such as weather conditions, carrier issues, or public holidays. We appreciate your understanding in such situations.


– Shipping Restrictions: Some products may have specific shipping restrictions due to their size, weight, or nature. If any such restrictions apply to your order, we will notify you during checkout.


Please contact our customer support team if you have any further questions or need assistance with your order. We are here to help!


Note: This shipping policy is subject to change without prior notice. Please refer to the latest version of our policy available on our website for the most up-to-date information.

Returns & Exchanges 

Return & Exchange Policy:


Thank you for shopping with Gyphalix! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:


1. Eligibility for Returns:

– Returns are accepted within 15 days from the date of purchase.

– The item must be in its original condition, unused, and in the same packaging as when you received it.

– All original tags, labels, and accessories must be intact and included.

– Certain items, such as perishable goods, personalized items, or items marked as non-returnable, may not be eligible for returns. Please check the product description or contact our customer support team for further information.


2. Return Process:

– To initiate a return, please send your product to the return address on the product label within the 15-day return window. 

– The customer is responsible for covering the shipping costs associated with the return. We recommend using a trackable shipping service to ensure that the item reaches us safely.

– It is advisable to package the item securely to prevent any damage during transit. We are not responsible for any damage that occurs during the return shipping process.


3. Refund Process:

– Once we receive the returned item and verify its condition, we will process the refund.

– Refunds will be issued using the same payment method used for the original purchase.

– Please note that the original shipping charges are non-refundable unless the return is due to an error on our part or a defective item.

– The refund amount will be the purchase price of the item, excluding any discounts, promotions, or coupons used during the purchase.


4. Exchanges:

– We do not offer direct exchanges. If you wish to exchange an item, you can follow the return process mentioned above and place a new order for the desired item separately.


5. Damaged or Defective Items:

– If you receive a damaged or defective item, please contact our customer support team immediately with supporting photographs or a detailed description of the issue.

– We will assess the situation and provide you with further instructions on how to proceed, which may include a replacement, refund, or repair, depending on the circumstances.


Please note the following:


– We reserve the right to refuse a return if the item does not meet the eligibility criteria mentioned above.

– Any unauthorized returns or returns received after the 30-day return window may not be accepted or may incur additional processing fees.

– If you received free shipping on your original order, the cost of the initial shipping will be deducted from your refund.


We appreciate your understanding of our return policy. If you have any further questions or require assistance, please don’t hesitate to reach out to our customer support team.